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FAQs

Authenticity Guarantee

Q: Are the gowns you sell Authentic?

A: Absolutely! Onlineformals.com is an authorized retailer for each designer we carry. We do not sell fake knock off dresses or any other product, as seen on many websites. We are Top Prom Website and Stop Fakes Website approved. We can also be found under the retailer section on the respective manufacturer websites. We are committed to making you feel confident you will receive an authentic dress when you place your order on Onlineformals.com

 

 Return Policy

Q: What is your Return Policy?

A: Onlineformals offers store credits on purchases (valid for a 1-year period) with the exception of the following items, which are not returnable:

-Bridal Gowns

-Shoes

-Jewelery

-Undergarments

-Items purchased using a store credit from a previous return

We do not offer refunds and the conditions below must be met to process your return request:

You must e-mail us at returns@onlineformals.com within 5 days of receiving your item(s) and request a Return Authorization number. Your request will be reviewed and, if valid, you will be issued a Return Authorization number. Any items returned without a RA number will be sent back at the buyer's expense.

The merchandise must be mailed back within 3 days of receiving your Return Authorization number. Please write your RA number on the outside of the box.

Merchandise must be mailed to:

Onlineformals.com
2492 North Landing Road
Suite 103
Virginia Beach, VA 23456

The merchandise must be sent back in the original packaging with all tags, hangers and receipts enclosed. Upon receipt we will carefully inspect the merchandise for signs of wear to include: tears, snags, stains and odors. If the merchandise is damaged in any way, we will not be able to provide store credit and you will be responsible for any return shipping costs.

If the merchandise is received in new condition (as when shipped) we will provide a store credit for the amount of the item being returned less a $35.00 return fee. This fee covers our shipping costs associated with your new gown. If you need a more expedited method of shipment, please contact us for an express shipping price quote.

International customers using a store credit must select a paid shipping method or the order will be canceled.

It is strongly suggested that you use UPS or FEDEX and ship your parcel fully insured. The United States Postal Service doesn't provide a point-to-point tracking service and is not recommended. We are not responsible for any loss or damage of your returned shipment.

Store credits are valid for a period of one year from the date issued. We will provide your store credit code via e-mail within 48 hours of receiving your return. To redeem your credit, simply use the code in the Gift Certificate Code box at checkout when purchasing your new item.

Items purchased using a store credit are not returnable, meaning that once you receive your replacement item(s), it cannot be returned.

Items purchased in our store showroom are not eligible for return.

Please call us at 888-280-4179 or e-mail us at info@onlineformals.com with any questions regarding our return policy.

 

Privacy Policy

Q: What is your Privacy Policy?

A: Your privacy is important to us. Under no circumstances will Onlineformals, its employees, affiliates or subsidiaries share your personal information with any third parties for the purposes of marketing or solicitation. Your personal information will be held in the strictest of confidence and only used to process your online transaction that you place through the use of our site or via phone with one of our customer service representatives.

 

Low Price Guarantee

Q: What is your Low Price Guarantee?

A: Should you find a lower price on the exact same item we carry in our online store - we will meet the price plus 5 percent. This applies only to in stock, non-sale, non-clearance merchandise from an authorized retailer.

The price must be verifiable by providing us with the URL of the exact same item being offered at a lower cost.

The Internet site must also have the companies full contact information clearly posted to include: Company Name, Address and Phone Number. There have been several reports of bogus/scam sites. Onlineformals.com is an Authorized verifiable retailer for each line we carry.

This offer does not apply to previously purchased merchandise and can't be combined with any current promotions.