FAQs

Authenticity Guarantee

Q: Are the gowns you sell Authentic?

A: Absolutely! Onlineformals.com is an authorized retailer for each designer we carry. We do not sell fake knock off dresses or any other product, as seen on many websites. We are Top Prom Website and Stop Fakes Website approved. We can also be found under the retailer section on the respective manufacturer websites. We are committed to making you feel confident you will receive an authentic dress when you place your order on Onlineformals.com.

 

 Return Policy

Q: What is your Return Policy?

For information regarding returns, read through our return policy here.

 

Privacy Policy

Q: What is your Privacy Policy?

A: Your privacy is important to us. Under no circumstances will Onlineformals, its employees, affiliates or subsidiaries share your personal information with any third parties for the purposes of marketing or solicitation. Your personal information will be held in the strictest of confidence and only used to process your online transaction that you place through the use of our site or via phone with one of our customer service representatives.

 

Low Price Guarantee

Q: What is your Low Price Guarantee?

A: Should you find a lower price on the exact same item we carry in our online store - we will meet the price plus 5 percent. This applies only to in stock, non-sale, non-clearance merchandise from an authorized retailer.

The price must be verifiable by providing us with the URL of the exact same item being offered at a lower cost.

The Internet site must also have the companies full contact information clearly posted to include: Company Name, Address and Phone Number. There have been several reports of bogus/scam sites. Onlineformals.com is an Authorized verifiable retailer for each line we carry.

This offer does not apply to previously purchased merchandise and can't be combined with any current promotions.